Plan, direct, and oversee operational activities to ensure efficiency and effectiveness.

Develop and implement operational policies, procedures, and best practices.

Monitor and analyze key performance indicators (KPIs) to improve operational performance.

Manage budgets, control costs, and optimize resource allocation.

Oversee supply chain, logistics, procurement, and inventory management (where applicable).

Ensure compliance with company policies, legal regulations, and industry standards.

Collaborate with other departments (HR, Finance, Sales, etc.) to align operational goals with overall business objectives.

Identify opportunities for process improvement and implement solutions.

Supervise, train, and mentor staff, fostering a culture of accountability and excellence.

Prepare operational reports for senior management and stakeholders.

Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).

Proven experience (5+ years) in operations management, business administration, or related role.

Strong leadership, organizational, and decision-making skills.

Excellent analytical and problem-solving abilities.

Proficiency in project management and operational tools/software.

Strong communication and interpersonal skills.

Ability to manage budgets, financial planning, and reporting.

Knowledge of industry regulations and compliance standards.

Strategic planning and execution

Process improvement (Lean, Six Sigma preferred)

Team leadership and staff development

Risk management and compliance

Time management and prioritization